NOVEMBER 2019 / Stockholm
IP EXPOCyber SecurityDeveloperAI and AnalyticsIoTBlockchain


Stand: 636

Freshworks is the leading provider of cloud-based customer engagement software. Freshworks' suite of products include the flagship product, Freshdesk, which allows organizations to support customers through email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution; Freshchat, an in-app support and engagement platform for mobile-first businesses; and Freshsales, a CRM solution and sales system for high-velocity sales teams. With powerful features, an intuitive interface and freemium pricing model, Freshworks' products are widely used by teams and companies of all sizes, from SMB to enterprise. Based in San Bruno, California, with offices in Germany, the United Kingdom, Australia and India, Freshworks is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. The company has over 100,000 customers around the world including 3M, Honda, Bridgestone, Hugo Boss, University of Pennsylvania, Toshiba and Cisco. For more information, visit

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White papers

Guide to choosing an online helpdesk
What is an online helpdesk and why do I need one? What kind of online helpdesk is best for my business? ITSM or customer support? Hosted or on-premise? How do I put together a feature list?

Guide to choosing an online helpdesk.pdf 2.05 MB

Delivering World Class E-Commerce Customer Service
When 76% of consumers say they view customer service as the true test of how much a company values them, you have to make sure that your strategy, and tool, are top notch. Stand out from the competition by delivering world class customer service.

Delivering World Class E-Commerce Customer Service_FD.pdf 733.45 kB

Integrated Customer Experiences: Game Changer for Omnichannel Retail
In the following pages, we examine the necessity for today’s retailers to shift into the new customer engagement paradigm thinking and develop a competitive edge by offering refreshing experiences to their customers.

Whitepaper_Integrated Customer Experiences.pdf 3.41 MB

The No-Nonsense Guide to ITSM
We identified four of the most common issues that managers and team leaders experience at the pointy end of IT, and hopefully have managed to provide some tips and best practices on the optimum way forward.

The-No-nonsense-Guide-to-ITSM.pdf 7.77 MB