NOVEMBER 2019 / Stockholm
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Cloud, Networks & Infrastructure Theatre

Thu 21th Sep 14:50 to 15:20

How to turn 25 years of ITSM experience into an app?

The story about changing trends and constants within the IT industry, and how those trends may shape the future of your business without you even realising it.

Short and inspiring story about how adoption of best ITSM practices (ITIL) and norms (ISO 20000) enabled our sustainable growth in IT business to the point where we felt competent and confident enough to venture into development of fully fledged Service Management System to be used by us and our Customers. Goal is to enable our Customers to use our experience and know-how for adoption of best ITSM practices, while maintaining growth in our core business of providing IT integration, software solutions, and best in class support for those.

As an introduction to the lecture, read an interview with our expert Neven Zitek:

What you will take away from this session

  • Your success is sherd with your Customers and their success is shared with you, the service provider. If you are in IT, you are the service provider
  • The ability of the IT organization to handle changes in both business requirements and technological constraints may define your Company’s future.
  • Use your own experience and challenges within IT organization to continuously self-improve. With visible and measurable improvements, growth in confidence will happen. Confidence in your abilities is important factor when facing unknowns.
  • Adopting best practices in ITSM is considered to be painful and hard to start process, but with right tool, right partner and right approach – it doesn’t have to be.


Photo Speaker Name Profile
Neven Zitek Neven Zitek View Profile